Oh no, your bottle is broken? That’s such a shame, but don’t worry, we’ll get it sorted in no time. 💛

First, take a quick look here to see if the spare parts you need are available: shop.air-up.com/accessories

Can’t find what you’re looking for? No problem, just head over to our chatbot and let us know:

• What happened

• What you’re looking for

The chatbot will ask for your order number or email address, so it’s handy to have one of those ready. After that, you’ll be asked if you’d like to purchase spare parts. Simply say “yes,” and the chatbot will guide you through the process step by step.

We’ll make sure you’re back to sipping in style as soon as possible. 💧✨