Still waiting for your air up® delivery? Hang tight, we’ve got you covered. 💛

Track your order Use the tracking link in your shipping confirmation email to check the latest updates. You can also visit the carrier’s website directly, entering your postal code there sometimes reveals extra details.

Check nearby delivery spots Your parcel might already be closer than you think. Have a quick look if it was:

• Delivered to a neighbour

• Taken to a pickup point

• Left in a safe place around your home

Give it a little more time Delays can happen, so we kindly ask you to wait up to 5 working days after the estimated delivery date before reaching out.

Still no sign of it? If you didn’t sign a delivery release with the carrier, please fill in our authorization form. Once we receive it, we’ll jump right on it and help sort things out — so you can start enjoying your air up® experience soon! 💧✨