Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period lasts fourteen days from when you or a third party appointed by you, who is not the carrier, have received the goods.

Returning pods is only possible if the products are in their original condition and the pod packaging has not been opened. For hygiene reasons, we do not accept exchanges of already opened pod packs. If the pod packaging is already opened, we cannot refund the purchase amount. 

Return process:

For France, Italy, Germany, Italy, Netherlands:

1. To start your return, head to our returns page

2. Select which items you would like to return

3. You will receive an email with shipping label and packing slip. Print them and put packing slip in the package and attach shipping label to the outside of the package.

4. Drop your package at the local post. Please note that the shipping label is only valid for 30 days.

5. As soon as we have received your return, and we have processed it, you will receive an automatic notification by email. The (partial) amount you have paid will also be credited to you using the payment method used for your original purchase. This can take up to 14 working days.

6. If you have not received a confirmation email from us after 14 working days, please use the contact widget so that we can help you as soon as possible.

For Switzerland :

1. Print out the return form and fill it out.

2. Enclose the items AND the correctly and completely completed form in a cardboard box.

3. Send the package with a shipping service of your choice to the following address:

air up GmbH c/o Fiege Logistik (Schweiz) AG Schützenmattstrasse 71 8180 Bülach

For other countries:

To exercise your right to withdraw, you must notify us (Kuehne + Nagel (AG & Co.) KG , - Zweigniederlassung Haiger - Lager Air Up - Hansastraße 10 - 35708 Haiger, Germany) of your decision to withdraw from this contract in the form of a clear statement (such as a letter sent by post or an email). You might like to use the sample cancellation form attached, but this is not mandatory. In order to fall within the cancellation window, it is sufficient that you send notice exercising your right of withdrawal before the cancellation window expires.

Consequences of cancellation.

Should you cancel this contract, we are obliged to refund any payments we have received from you, including any delivery charges (except for extra charges resulting from the fact that you chose a delivery option other than the lowest-cost standard delivery we offer), without undue delay and no later than fourteen days from when we receive notice that you are cancelling this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged for this refund. We may withhold your refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is sooner.

You must return or hand the goods over to us (Kuehne + Nagel (AG & Co.) KG, Zweigniederlassung Haiger, Lager Air Up, Hansastraße 10, 35708 Haiger, Germany), without undue delay and in any case no later than fourteen days from when you notify us that you wish to cancel this contract. The deadline is met if you return the goods within the fourteen days allowed.

You are responsible for the direct costs of returning the goods.

You will only be charged for any loss in value of the goods where this is due to the goods being handled in a manner which is not necessary for checking their condition, properties and operation.

Sample cancellation form

If you wish to cancel the contract, please complete and return this form.