Oh no, your bottle’s broken? That’s a real shame — but we’ll help you sort it out in no time. 💛

1. First, have a quick look here to see if the spare parts you need are available: shop.air-up.com/accessories

2. Can’t find them? No problem — just pop over to our chatbot and let us know * What happened * What you’re looking for

3. The chatbot will ask for your order number or email, so keep one of those handy.

4. You’ll then be asked if you’d like to buy spare parts.

5. Say “yes” and the chatbot will walk you through it step-by-step.

We’ll make sure you’re back to sipping in style as soon as possible. 💧✨