We get it – air up® is pretty awesome, and sadly, some shops try to take advantage of that by pretending to be us. But there’s only one original air up®. 💛

If you spot a suspicious website or think you’ve ordered from a fake shop, here’s what to check:

• Official site: We only sell through air-up.com

• Company details: Missing or looking odd? That’s a red flag.

• Contact methods: We never use generic email domains like Gmail for customer support.

If you’ve already placed an order on a fake site, we’re really sorry. Unfortunately, we can’t help with payments made outside our official shop — please contact the shop or your payment provider directly.

We’d really appreciate it if you could send us the link to the fake site via our chatbot. That helps us take action and protect others from scams. 💙