Still waiting on your air up® delivery? Don’t worry — here’s what to do. 💛

1. Track your order — Use the tracking link in your shipping confirmation email to see the latest updates. You can also check directly on the carrier’s website — sometimes entering your postal code there gives you extra details.

2. Check all possible delivery spots — Your parcel might have been:

   • Delivered to a neighbour

   • Taken to a pickup point

   • Left in a safe place nearby

3. Be patient just a little longer — Sometimes shipping takes a bit longer than expected. Please wait up to 5 working days beyond the estimated delivery date before contacting us.

4. Still no sign of it? If you still can't find your package, reach out to us via our chatbot. You'll need your order number or email address, so make sure to have those ready! We'll help sort things out — so you can start enjoying your air up® experience soon! 💧✨