I received the wrong item(s) in my order — what now?
We’re really sorry if you received the wrong items — that’s not the experience we want for you. 💛 Please don’t use the incorrect products just yet, as we might need them returned. To sort this out, contact us via our chatbot and mention you received the wrong item(s). The chatbot will guide you through a few quick questions so we can understand exactly what went wrong. 👉 It helps if you have:
Your order number
The names of the items you received and the ones you were expecting
We’ll look into it and make sure the right items get to you as soon as possible. Thanks for your patience! 💧✨