My order is incomplete or incorrect — what now?
Noticed something missing or not quite what you expected? No worries, we’ll take care of it. 💛
Simply contact us via our chatbot and let us know that your order is incomplete or incorrect. The chatbot will guide you through a few quick questions so we can understand the issue and resolve it as quickly as possible.
👉 It helps if you have the following ready:
Your order number
The exact name(s) of the missing item(s)
Thanks for your patience, we’ll make sure you receive exactly what you ordered. 💧✨