If your order couldn’t be delivered and is on its way back to our warehouse, no worries — once we receive it, you’ll have two options: 💛

Cancel and receive a refund After the package arrives at our warehouse, processing may take up to 14 days. Your refund will be issued automatically, no action is needed.

Have it resent Still want your order? Simply contact us via our chatbot and mention that your order was returned to sender. Please double-check your delivery address for any errors or missing details to ensure it arrives successfully the second time.