Skip to the main contentAccessibility statement

How do I return my order?

Changed your mind? No worries — you can return your order within 14 days of receiving it.

Here’s what to keep in mind:

  • Opened bottles can be returned

  • Pods must be unopened to be eligible

  • Return shipping costs are at your own expense

👉 To start your return, visit our Returns page. Enter your order number and the email address you used to place the order, then select the items you’d like to return.

You’ll get a shipping label and a packing slip by email. Print both — place the packing slip inside the parcel and attach the label to the outside.

Once your return is received and processed, your refund will be issued within 14 working days. Still waiting after that? Reach out — we’re happy to help! 💙 🔔 Important to know: The returns label expires after 60 days! 📍 Note: For offline purchases, please check the return policy of the retailer where the item was purchased.


🌍 Customers in these countries:

Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia You can find the return conditions and the corresponding form here. There you’ll also find all the details on how to return your products.

How do I return my order? | air up® United Kingdom