You got questions, we have answers

• How does air up® work?

• What makes the air up® bottle different?

• Am I really just drinking plain water?

• Is air up® healthy?

• Is it safe for kids, pregnant people, or vegans?

• Does it work with a blocked nose?

• How do I know if I’m using my air up® bottle correctly?

• What is a pod and how does it work?

• How do I activate a flavor pod?

Twist

• What is the Twist Bottle and who is it for?

• How do I assemble the Twist Bottle?

• How do I clean the Twist Bottle?

• What are the product details of the air up® Twist bottle?

Twist Pro

• What is the sealing ring & where does it go?

• What is the Twist Pro Bottle and who is it for?

• How do I assemble the Twist Pro Bottle?

• How do I clean the Twist Pro Bottle?

• What are the product details of the air up® Twist Pro Bottle?

Twist Pro Steel

• What is the Twist Pro Steel Bottle and who is it for?

• How do I assemble the Twist Pro Steel Bottle?

• How do I clean the air up® Twist Pro Steel Bottle?

• What are the product details of the air up® Twist Pro Steel bottle?

Click

• What is the Click Bottle and who is it for?

• How do I assemble the Click Bottle

• How do I clean the Click Bottle?

• What are the product details of the air up® Click Bottle?

Tumbler

• What is the air up® Tumbler and who is it for?

• How do I assemble the Tumbler?

• How do I clean the Tumbler?

• What are the product details of the air up® Tumbler?

Straw

• What is The Straw and how does it work?

• How do I assemble The Straw?

• How do I clean The Straw?

• What are the product details of the air up® Straw?

• What exactly is in the pod?

• What flavours are available?

• How do you assure that your products are safe for consumption?

• How should I store open pods?

• How long does one pod last?

• How do I dispose of used pods?

• Are the pods vegan?

• What if my favourite flavour is out of stock?

• Can I refill a pod?

• Do you have a sustainability team?

• Do you carefully select your production partners?

• Why can’t I taste anything?

• Why is my bottle leaking?

• Why are there bubbles while I’m drinking?

• Why does my pod have no scent anymore?

• My straw feels blocked—how do I fix that?

• My bottle broke — what now?

• Where is my air up® order?

• How long does shipping take?

• My order hasn’t arrived — what now?

• My order is incomplete or incorrect — what now?

• My order arrived damaged — what now?

• My order was returned to sender — what now?

• My order is lost or delayed — what now?

• I received the wrong item(s) in my order — what now?

• When will a product be restocked?

• Can I change or cancel my order after placing it?

• What are the shipping costs?

• Which countries do you deliver to?

• I saw a shop pretending to be air up® – what should I do?

• What payment methods do you accept?

• Why was my payment declined?

• Are taxes and customs fees included in the total price?

• Do you offer gift cards or promo codes?

• How do I apply my discount code?

• My discount code isn’t working

• How do I return my order?

• What is your return policy?

• Do I have to pay for return shipping?

• When will I get my refund?

• Can I return part of my order?

• What if I refuse delivery?

• Can I exchange my order?

• Do I need an account to shop at air up®?

• How do I sign up for the air up® newsletter?

• How do I unsubscribe from the newsletter?

• Can I delete my data from your services?

• Can’t find the chat button?

• When does a subscription start?

• What if my selected subscription flavour is out of stock?

• What is the air up® pod subscription and how does it work?

• How do I manage my subscription?

• How much do I save with the subscription?

• How often will I receive my pods?

• Can I change the flavours in my subscription?

• Can I pause or skip my subscription?

• How do I cancel my subscription?

• Do I get free shipping with my subscription?

• Which payment methods can I use for my subscription?

• What happens if my payment fails?

• Why is my subscription inactive and how can I reactivate it?

• Can I buy air up® products in stores?

• Can I buy air up® products on Amazon?

• How can I return products that I didn’t buy from the air up® website?