Noticed your package didn’t arrive in perfect shape? We’re really sorry about that — and we’ll help make it right. 💛 If the outer box looks a bit damaged but the products inside are fine, you can still use them. But if anything inside is actually damaged, please let us know. Just reach out to us via our chatbot and say your order arrived damaged. The chatbot will guide you through a few quick questions so we can understand what happened and help you out. 👉 Have this ready:

• Your order number

• A short description of what’s damaged

📷 You can’t upload photos in the chat, but once you get a confirmation email from us, you can reply with pictures there. Thanks for your understanding — we’ll make sure you’re taken care of. 💧✨