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My order is incomplete or incorrect — what now?

Noticed something missing or different from what you expected? No worries — we’ll fix it. 💛 Just reach out to us via our chatbot and mention that your order is incomplete or incorrect. The chatbot will ask you a few quick questions so we can understand what’s needed and sort it out fast. 👉 It’s super helpful if you have:

  • Your order number

  • The exact name(s) of the missing item(s)

Thanks for your patience — we’ll make sure you get exactly what you ordered. 💧✨

My order is incomplete or incorrect — what now? | air up® United Kingdom