My order is lost or delayed — what now?
Still waiting for your order and not sure where it is? We get how frustrating that can be — and we’ll help you figure it out. 💛
Check your tracking — Use the link in your shipping confirmation email or enter your tracking number here: 👉 shop.air-up.com/tracking
Look for extra details — If tracking hasn’t updated in a while or shows something unexpected, try checking directly on the carrier’s website. Some carriers give more info if you enter your postal code.
Still no luck? — Contact us via our chatbot and mention your order is lost or delayed. We’ll investigate with you and work out the next step.