Accessibility Statement
Accessibility Statement
We are committed to make our website accessible in accordance with the provisions of the German Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz - BFSG) and the associated Regulation to the Accessibility Improvement Act (Verordnung zum Barrierefreiheitsstärkungsgesetz - BFSGV), which implements the underlying Directive (EU) 2019/882 (European Accessibility Act).
This statement explains how you can get help if you encounter barriers on this website. It also provides information on the status of accessibility implementation and contains a general description of our services.
The accessibility statement applies to our websites:
General description of our services
Our website is an e-commerce service for the sale of a drinking system consisting of a water bottle and aroma-pods. On our website, you can search for our products, place orders, and obtain information about our drinking system and our company. The content of our website is accessible via desktop, tablet, and mobile devices.
Description of how the service meets the accessibility requirements listed in the German Accessibility Act
We strive to make our online shop accessible in accordance with the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA to ensure that our offering is accessible to all people and take the requirements into account in our design and development process.
Help with barriers on this website
If you encounter any problems or deficiencies in the accessibility of our website or need help, please contact us. We will endeavor to remove existing barriers as quickly as possible.
When contacting us, please describe the specific accessibility issue you encountered, including:
The URL of the page where the issue occurred
Your browser version (e.g., Firefox, Chrome, Safari) and operating system (e.g., Mac OS, Windows, iOS, Android)
The assistive technology you are using (if applicable)
A description of the obstacle or difficulty you encountered.
The following channels are available to you:
Our customer chat
Email to: legal.eu@air-up.com
Details of the responsible market surveillance authority
If you are not satisfied with the way we handle your feedback on accessibility, you can contact the supervisory authority responsible for monitoring accessibility in the field of e-commerce:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF) in Magdeburg.
This accessibility statement was last updated on July 3, 2025.