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Can I exchange my order?

We want you to love your air up® experience! 💙 While we don’t offer direct exchanges, you can return your order within 30 days and simply place a new one for the item you’d prefer.

👉 To initiate a return, contact us here, and we'll guide you through the return process. Once we’ve received and processed your return, your refund will be issued to your original payment method — and you’ll be ready to reorder your new favourite!

Can I exchange my order? | air up® United States